ON THE STANDARD REPORT > CLIENT INFORMATION REPORT, SHOULD THE TOTAL CLIENTS AND TOTAL CASES REFLECTED ON THE REPORT BE IDENTICAL?

Yes, if the report’s timeframe is for one year or less. If the report is for one year or less, and you see a greater number of cases than number of clients, then someone may have mistakenly added a new case for a client when they should not have. Remember that you should not enter an additional case for a client unless that person has not received services in at least one year.

To delete unnecessary cases, contact ICJIA for assistance at 312-793-8550 or CJA.InfonetHelp@illinois.gov.

If the report reflects activity for more than one year, the number of cases may be slightly higher than the number of clients because some clients may have more than one case. If you served a client that had two cases, both cases may be counted, but she would only be counted as one client (one person served).